Shipping policy

Last Updated: September 2026

Qisheng provides standard shipping for eligible orders within the United States. Eligible orders are fulfilled and shipped from U.S.-based fulfillment centers and delivered by USPS, UPS, or FedEx.

Qisheng is operated by HK QC LIMITED.

1. Shipping at a Glance

Delivery timeframes are estimates under normal processing and carrier conditions. They are not guaranteed delivery dates.

2. Where We Ship

We ship to street addresses in the 48 contiguous United States and Washington, D.C.

Supported states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and Washington, D.C.

3. Where We Do Not Ship

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
• Guam
• American Samoa
• Northern Mariana Islands
• Other U.S. territories or possessions
• APO, FPO, or DPO addresses
• P.O. Boxes
• Freight-forwarding addresses
• Addresses outside the United States

If an order is placed with an unsupported address, we will cancel the order and refund the full amount paid, including shipping, to the original payment method.

4. U.S.-Based Fulfillment

Eligible orders are fulfilled and shipped from fulfillment centers in the United States.

Qisheng is operated by HK QC LIMITED, whose registered address is in Hong Kong. U.S. customer orders are not shipped directly from Hong Kong as international packages. They are shipped as domestic U.S. deliveries.

We do not offer international shipping.

Because eligible orders ship from U.S. fulfillment centers, customers are not charged cross-border customs duties for an international shipment from outside the United States.

5. Order Processing

Orders are processed Monday through Friday, excluding U.S. public holidays.

Daily cutoff: 6:00 PM Central Time.

• Orders paid by 6:00 PM Central Time on a business day enter processing that day.
• Orders paid after 6:00 PM Central Time begin processing the next business day.
• Processing takes 1–3 business days after payment is confirmed.
• Orders placed on weekends or U.S. public holidays begin processing the next business day.

Processing time is the time needed to prepare the order for shipment. It does not include carrier transit time.

An order is shipped when the carrier accepts the package and a tracking scan is created.

6. Shipping Rates

The shipping fee is shown at checkout before payment. The fee charged at checkout is the fee that applies.

Sales tax, if applicable, is calculated and shown at checkout. Sales tax is separate from shipping.

7. Shipping Carriers

We ship with USPS, UPS, or FedEx.

We select the carrier based on destination, package size, and fulfillment location. Customers cannot choose a carrier at checkout.

After shipment, the carrier name and tracking number are sent to the email address used for the order.

8. Estimated Delivery Time

• Processing: 1–3 business days after payment
• Transit: 3–7 business days after shipment
• Total: 4–10 business days after payment

These are estimates, not guaranteed dates. Delivery may take longer during holidays, severe weather, carrier disruptions, or peak shipping periods.

9. Tracking

When the carrier provides tracking, we email the tracking number to the address used for the order.

Tracking may take up to 24 hours to become active after the first carrier scan.

If you do not receive tracking within 3 business days after the processing window ends, email service@qishenghome.com with your order number.

10. Shipping Address

You must enter a complete and accurate shipping address at checkout:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Phone number

If you need to change an address, email service@qishenghome.com before the order ships.

• If the order has not shipped, we will update the address or cancel and refund the order.
• If the order has already shipped, the address cannot be changed. You may request a return after delivery under our Return & Refund Policy.

If a package is delayed, returned to sender, or cannot be delivered because the address is incorrect, incomplete, or unsupported:

• If the package is returned to us, we will refund the product price. The original shipping fee is not refunded.
• If the package cannot be recovered, we will not issue a replacement or refund for the lost shipment caused by an incorrect address.

11. Delivery Delays

After shipment, the carrier handles transportation and final delivery.

If your order has not arrived within 10 business days after payment, email service@qishenghome.com with your order number and tracking number.

We will check the carrier status and tell you the next step within 2 business days of your email.

12. Package Marked as Delivered

If tracking shows “delivered” but you cannot find the package, first check the delivery location, household members, building staff, and nearby areas.

If you still cannot find it, email service@qishenghome.com within 7 days of the delivery scan and include the order number and tracking number.

We will open a carrier investigation. If the carrier confirms the package was not delivered, we will reship the item or refund the product price. If the carrier confirms delivery to the address provided at checkout, we will not refund or reship.

13. Damaged Packages

Inspect the package when it arrives.

If an item is damaged in transit, email service@qishenghome.com within 7 days of delivery and include:

• Order number
• Description of the damage
• Photos of the outer package
• Photos of the damaged item

Damaged items are handled under our Return & Refund Policy. If transit damage is confirmed, we will refund the product price or send a replacement, and you will not pay return shipping.

14. Missing or Lost Packages

If tracking has not updated for 7 business days after the ship date, or the package has not arrived within 10 business days after payment, email service@qishenghome.com with your order number and tracking number.

If the carrier confirms the package is lost, we will reship the item or refund the full amount paid, including the original shipping fee.

15. Split Shipments

Items in the same order may ship in more than one package. Each package will have its own tracking number.

Split shipments do not add extra standard shipping fees.

16. Cancellation Before Shipment

To cancel an order, email service@qishenghome.com as soon as possible and include your order number.

• If the order has not shipped, we will cancel it and refund the full amount paid to the original payment method.
• If the order has already shipped, it cannot be canceled. You may return it after delivery under our Return & Refund Policy.

17. Taxes and Import Charges

We ship only within the United States from U.S. fulfillment centers. Customers are not charged international import duties for these orders.

Any applicable sales tax is shown at checkout before payment.

18. Contact

For shipping, tracking, delays, or damaged packages:

HK QC LIMITED
Unit 11, 9/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Brand: Qisheng
Email: service@qishenghome.com
Phone: +1 205 910 8896
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (Central Time)
Saturday–Sunday: Closed