Payment Policy

Last Updated: September 2026

Welcome to Qisheng. We aim to provide a clear and convenient checkout experience for our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and other payment-related information for orders placed through our website.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • Diners Club

  • Discover

  • JCB

All payments are processed through the payment services available at checkout.

The payment methods available for a particular order may vary depending on the payment service provider, order circumstances, or what is displayed on the checkout page.

2. Payment Currency

All product prices on our website are displayed in:

United States Dollars (USD)

unless otherwise stated on the relevant page.

Before you submit your order, the checkout page will display the amount due, including the applicable product price, shipping charges, and other applicable charges shown during checkout.

Please review the order total and payment information carefully before completing your purchase.

3. Payment Processing

When you place an order, the payment information you provide is transmitted through secure connections to the applicable third-party payment service provider for authorization and processing.

Qisheng does not store complete credit card or debit card information in our ordinary order records.

Payment information is collected, verified, and processed by the applicable payment service provider according to its security measures and privacy practices.

4. Payment Authorization and Order Confirmation

After you submit an order:

  • Your payment method will be verified and authorized by the payment service provider;

  • Your order will proceed to processing after successful payment confirmation;

  • We will generally send an order confirmation email containing your order and purchase information.

An order confirmation means that we have received your order request. The order will proceed through normal fulfillment only after successful payment and completion of the applicable order processing requirements.

If your payment cannot be authorized, the order may not be completed.

5. Failed or Declined Payments

If your payment is unsuccessful, you may first check:

  • Whether your card number, expiration date, security code, and other payment information were entered correctly;

  • Whether your card is active and valid;

  • Whether your card supports online transactions;

  • Whether your bank or card issuer has approved the transaction;

  • Whether your bank or payment provider has applied a transaction limit or restriction.

If the issue continues, we recommend contacting your card issuer or payment service provider for more information.

If you need additional assistance, you may also contact our customer service team and provide your relevant order information.

For payment security, we will not ask you to send your complete card number or security code through ordinary email.

6. Order Charges

Before you complete payment, the checkout page will display the applicable charges for your order.

The total order amount may include:

  • Product price;

  • Applicable shipping charges;

  • Applicable taxes or other charges clearly displayed at checkout.

You can review the order details and final amount due before submitting your payment.

If shipping charges apply, they will be calculated according to our current Shipping Policy.

7. Refund Payments

If your refund request is eligible under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.

After we process the refund, it will generally appear within 7 days. The actual posting time may vary depending on your bank, card issuer, or payment service provider.

If we have completed the refund but you do not see it after a reasonable period, please contact us with your order number so that we can help review the status.

8. Payment Security

Qisheng uses appropriate payment processing services and third-party payment service providers to process online transactions and help reduce the risk of unauthorized use of payment information.

We do not store complete credit card or debit card information in our ordinary order records.

We also recommend that customers:

  • Use a secure device when making payments;

  • Keep payment information accurate;

  • Avoid sharing card security information with others;

  • Contact their card issuer or payment provider promptly if they notice an unauthorized transaction.

We take reasonable measures to protect payment-related information. However, no method of internet transmission or electronic storage can be guaranteed to be completely risk-free in every circumstance.

9. Payment-Related Questions

If you have questions about an order payment, a failed payment, a duplicate charge, or the status of a refund, please contact our customer service team.

To help us review your request more efficiently, please provide, where available:

  • Your order number;

  • The name used when placing the order;

  • The email address used for the order;

  • Basic information about the payment issue.

For security reasons, please do not send your complete card number, CVV/CVC security code, or other unnecessary sensitive payment information by email.

10. Contact Information

If you have any questions about this Payment Policy or an order payment, please contact us.

Qisheng
Operated by: HK QC LIMITED

Registered Address:
UNIT 11, 9/F
THE CLOUD
NO. 111 TUNG CHAU STREET
Tai Kok Tsui
Hong Kong

Phone:
+1 205 910 8896

Email:
service@qishenghome.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM
(Central Time, US)