Refund policy

Last Updated: August 2026

At Qisheng Home, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned with original packaging and accessories (if applicable).
  • Proof of purchase or order information is required.

Items that have been used, damaged, altered, or returned without original packaging may not be eligible for a refund.

How to Request a Return

To start a return request, please contact our customer support team:

Email:
service@qishenghome.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos of the product (if the item is damaged or defective)

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back before receiving return instructions from our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged during delivery.
  • The item received is defective.
  • The wrong item was shipped.

For approved returns due to product issues, Qisheng Home will provide appropriate assistance.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing time depends on your payment provider or bank.
  • Customers will receive confirmation once the refund has been processed.

Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the problem

We will review the information and work with you to provide an appropriate solution.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product, please request a return according to this policy and place a new order separately.

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to improper use or handling.
  • Items returned after the 30-day return period.
  • Items without proof of purchase.

Order Cancellation

Orders may be canceled before they have been processed and shipped.

Once an order has been shipped, it cannot be canceled. Customers may request a return after delivery according to this policy.

Contact Information

HK QC LIMITED

Registered Address:
UNIT 11, 9/F
THE CLOUD
NO.111 TUNG CHAU STREET
Tai Kok Tsui
Hong Kong

Phone:
+852 2304 4424

Email:
service@qishenghome.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time, US)

Policy Updates

Qisheng Home reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.