Refund policy

Last Updated: September 2026

This policy explains how to return or refund an order placed at Qisheng.

Qisheng is operated by HK QC LIMITED.

1. Return Period

You may request a return within 30 days of the delivery date.

The request date is the date we receive your email. If the request is submitted within 30 days, the time needed to ship the item back does not cancel the request.

2. What Can Be Returned

A standard return is accepted if all of the following are true:

  • The return request is sent within 30 days of delivery
  • The item is unused, except for a normal inspection after opening
  • The item is not damaged by use, storage, or handling
  • The item is not altered
  • The original packaging is included if you still have it
  • You provide the order number

Opening the package and inspecting the coaster is allowed. Using it as a daily coaster is not an unused return.

3. What Cannot Be Returned

These requests are not eligible for a standard return:

  • The request is sent more than 30 days after delivery
  • The item is damaged by use, storage, dropping, soaking, or improper cleaning
  • The item has been altered
  • The order number cannot be provided
  • The item is missing parts needed for normal use

4. How to Request a Return

Email service@qishenghome.com and include:

  • Order number
  • Name
  • Product name
  • Reason for the return
  • Photos of the item and packaging, if the item is damaged, defective, or incorrect

Do not ship the item back until we send return instructions. Returns sent to the wrong address may be delayed or not received.

We will reply with the return address and next steps within 2 business days.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, has a product defect, or is not the item you ordered, email us within 7 days of delivery so we can review photos and packaging while they are current.

This 7-day report window does not shorten the 30-day return period. A damaged, defective, or incorrect item may still be reported within 30 days of delivery.

Include:

  • Order number
  • Product name
  • Description of the issue
  • Photos of the item
  • Photos of the shipping package, if the package was damaged

If we confirm the item is damaged in transit, defective, or incorrect, we will refund the product price or send a replacement. You will not pay return shipping for a confirmed issue.

6. Return Shipping Costs

Return reason Who pays return shipping Original outbound shipping
Change of mind, wrong size/style chosen, or other reason not caused by a product issue Customer Not refunded
Confirmed defect, transit damage, or wrong item sent Qisheng Refunded


7. Return Inspection and Refund Timing

After we receive the returned item, we inspect it within 3 business days.

  • If the item meets this policy, we process the refund.
  • If the item does not meet this policy, we will email you and explain why the refund is declined.

Eligible refunds are issued to the original payment method. After we process the refund, it usually appears within 7 days, depending on the bank or card issuer.

We will email you when the refund is processed.

8. Refund Amount

For an approved standard return, we refund the product price of the returned item.

We do not refund the original $4.99 shipping fee on a standard return. If the original order qualified for free shipping, there is no outbound shipping fee to refund.

For a confirmed defect, transit damage, or wrong item, we refund the product price and the original shipping fee paid for that order, if any.

9. Exchanges

We do not offer direct exchanges.

To get a different item, request a return and place a new order after the return is approved.

If the original item was damaged, defective, or incorrect, contact us before placing a new order so we can refund or replace that item directly.

10. Cancellation Before Shipment

Email service@qishenghome.com with your order number if you want to cancel.

  • If the order has not shipped, we will cancel it and refund the full amount paid to the original payment method.
  • If the order has already shipped, it cannot be canceled. Use this return policy after delivery.

11. Return Timeframes

Step Timeframe
Standard return request Within 30 days of delivery
Damage, defect, or wrong-item report Within 7 days of delivery recommended; accepted within 30 days
Our reply with return instructions Within 2 business days of your email
Inspection after we receive the return Within 3 business days
Refund posting after processing Usually within 7 days


12. Contact

Qisheng
Operated by: HK QC LIMITED
Registered Address: Unit 11, 9/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: service@qishenghome.com
Phone: +1 205 910 8896
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (Central Time)
Saturday–Sunday: Closed

13. Policy Updates

We may update this policy. The current version and the “Last Updated” date on this page are the terms that apply.